Guest Services | Part-Time | South Okanagan Events Centre

Overview

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary Oak View Group is seeking passionate, motivated, and forward-thinking individuals to join our Guest Services Staff team at the South Okanagan Events Centre
. The Guest Services team member reports to the Event Coordinator and is responsible for providing excellent on-site customer service, having knowledge of events/the building, assisting guests with questions, and engaging with guests to assist their needs during the event. Most importantly, we want our guests to feel a sense of belonging and to enjoy their time in a safe and lively environment.

This role pays an hourly rate of $17.85-$21.00 CAD

Benefits for Part-Time roles:
Pension matching

This position will remain open until May 1, 2026.

• Welcome our guests in a friendly and polite manner upon entry to the venue.
• Assist with keeping the venue safe and presentable.
• Assist guests with finding their seat/section.
• Direct guests to restrooms, concessions, and other areas of the venue.
• Maintain open access routes throughout seating areas, keeping aisles clear.
• Execute stop-in-play during hockey games.
• Answer questions guests may have about the event or venue, and direct them to guest services if unable to answer.
• Monitor the crowd for potential safety concerns and report them to appropriate personnel.
• Assist with ticketing issues by directing guests to the guest services desk.
• Help create positive experiences for our guests.
• Be knowledgeable about arena emergency evacuation plans to safely assist guests in an emergency.
• Manage traffic flow of large crowds.
• Other duties as assigned by management

• Customer service experience preferred
• Excellent customer service skills
• Acute sense of judgement, tact, and diplomacy
• Consistent professional and neat presentation
• Excellent interpersonal and communication skills
• Ability to manage crowds and remain calm in a high-paced environment
• Ability to stand for extended periods of time
• Able to work flexible and sometimes demanding schedules, including nights, weekends, and holidays

Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people
, improves our service
, and raises our excellence
. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.