Member Engagement Support Agent

Become a key player in customer satisfaction by providing exceptional service. You'll engage with members both face-to-face and over the phone to meet their diverse needs.

In this essential front-line role, you will listen to customer inquiries and guide them towards effective solutions. Your responsibilities include managing both in-person visits and phone calls, while ensuring transaction accuracy and document management. Precision and attention to detail are crucial to your success.

Key Responsibilities:

• Welcome members and assist with transactions on-site

• Answer calls effectively at the customer center

• Advise on optimal transactional options

• Process and verify documents and cash accurately

• Direct customers to appropriate resources for assistance

Requirements:

• Enrollment in a post-secondary program required

• Experience in customer service is beneficial

• Equivalent training or experience will be considered

• Fluency in both official languages essential

• Strong communication and interpersonal abilities

Harness your customer support passion and deliver high-quality experiences for all members.
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