Service Advisor

Rockland Wheels is Hiring an Experienced Service Advisor!
JOIN OUR TEAM!

Rockland Wheels, a family‑owned powersports dealership located in Rockland, ON
, offers top brands such as Honda, Kawasaki, Arctic Cat, Argo, Royal Enfield, Starcraft, Husqvarna, and Toro — and we’re looking for an experienced Service Advisor to join our growing team!

If you have a passion for powersports, great communication skills, and thrive in a fast‑paced, customer‑focused environment, this could be the perfect opportunity for you!

As a Service Advisor
, you’ll be the key link between our customers and our service department. You’ll greet clients, manage service requests, coordinate with technicians, and ensure that every customer leaves satisfied with their experience.

• Greet customers and assist with service inquiries in person, by phone, and online
• Create work orders and accurately record customer concerns and requests
• Schedule service appointments and follow up on repair progress
• Communicate with technicians to relay information and update customers
• Provide estimates, explain recommended services, and review invoices
• Coordinate warranty claims, PDI completion, and first service bookings
• Help ensure excellent customer satisfaction and provide after‑sales support
• Maintain a clean and organized work environment
• Assist in managing the flow of work through the service department

• Previous experience as a Service Advisor or in a related automotive/powersports role
• Valid driver’s license
• Knowledge of mechanical components on ATVs, motorcycles, side‑by‑side, and small engines
• Strong communication
  , organization
  , and multitasking skills
• Friendly, professional, and customer‑focused attitude

Send your resume to