Technical Customer Service Agent at MCI

Step into the role of Technical Customer Service Agent at MCI, where you will thrive in a mid-shift position. Your mission will be to provide unrivaled support and technical assistance to customers over the phone.

MCI, a fast-growing provider of tech-enabled business services, is looking for motivated individuals to help resolve customer inquiries with empathy and professionalism. Candidates should excel in communication and possess problem-solving abilities, ensuring effective resolutions on the first call whenever possible.

Key Responsibilities:

• Provide professional support through inbound and outbound interactions

• Troubleshoot customer issues effectively

• Document interactions for quality assurance

• Work with departments to solve complex problems

• Escalate unresolved issues appropriately

Requirements:

• High school diploma or equivalent

• Excellent written and verbal communication skills

• Familiarity with Windows operating system

• Dependability in attendance and punctuality

• 1+ years of customer service experience preferred

Bring your technical acumen and customer service passion to MCI and make a difference in customers' experiences.
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