Customer Service Representative

Customer Service Representative - Kelowna

Job Category
:
Customer Service

Requisition Number
: CUSTO
006386

• Part-Time
• On-site
• Rate: $18 CAD per hour

516 Lawrence Avenue, Kelowna, BC

Location: 516 Lawrence Avenue, Kelowna, BC
Position Type: Part-Time
Hours: 16 hours/week – Requires availability for evening, weekend & holidays
Pay: $18.00/hour

Start Your Journey with EBus & Red Arrow: What if your job was to kick off someone’s next adventure? At EBus & Red Arrow, you’re more than a Customer Service Representative, you’re the first smile, the helping hand, and the calm in the chaos of travel. From check-in to boarding, you’ll help create a smooth, stress-free experience for every passenger.

Whether someone is visiting family, heading to school, or exploring somewhere new, you’ll play an important role in making their journey easy and enjoyable. As part of the Keolis Canada family, we connect communities across BC and Alberta with safe, reliable, and comfortable transportation, and our people make that possible. If you enjoy helping others, solving problems, and working in a fast-paced environment, this could be your perfect fit.

• Welcome and assist customers in person, over the phone, and online
• Book, change, and cancel reservations with accuracy and care
• Process payments and maintain organized records
• Assist passengers with check-in, luggage, and boarding
• Answer questions and provide travel support with professionalism
• Keep the ticket office clean, organized, and running smoothly
• Complete light administrative and operational tasks

• Availability for evening, weekend & holiday shifts
• A positive, customer-first attitude
• Strong communication and interpersonal skills
• Ability to stay calm and problem-solve in a fast-paced environment
• High attention to detail and strong organizational skills
• Comfortable using computers (Microsoft Office experience preferred)
• Previous customer service experience is an asset
• First Aid training is considered an asset

• Hourly wage: $18.00
• Discounted travel on our motorcoaches
• A supportive team environment that values customer experience

Keolis delivers mobility solutions to over 3.4 billion passengers annually across 15 countries. In Canada, our team of nearly 1,857 employees operates light rail, buses, intercity coaches, and airport shuttles, helping over 12 million passengers each year travel safely, reliably, and comfortably.

Bring your energy, your customer-first mindset, and your passion for helping people—and help us make every journey a great one with EBus & Red Arrow!