Resort Guest Services Agent

Why Work For Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very fun opportunity to be in the heart of the South Okanagan. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place?

All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.

As our Resort Guest Services Agent you are the nerve center of our hotel/resort operations responsible for creating a memorable guest experience with helpful and welcoming service while creating the first and last impression for our guests. As a Resort Guest Services Agent this position is responsible for guest arrival and departure experience, processing payments and completing guest transactions to ensure guest satisfaction is met and exceeded.

Resort Guest Service Agents must be able to work in a busy/hectic environment and stand for their shifts.

• An easy conversationalist
• Tech‑savvy systems expertise
• Multi‑tasker who makes it all look easy
• An eagle eye for the details
• Strong problem‑solving skills
• Able to be on your feet all day
• Front desk experience preferred but solid customer service experience is accepted

• Company events
• Subsidized staff housing
• Discounts on water sports, spa, wine & golf
• Discounted staff menu and free continental breakfast food in staff lounge
• Free on‑site parking
  
  Employee, friends & family rates at Hyatt’s worldwide
• Benefit plan, including extended health, dental, life insurance and a group RSP program that is matched up to 3.5% for full‑time permanent employees