RCM Customer Service Representative - Part-Time

Boost your career in customer service with The Royal Conservatory in Toronto, ON as a part-time Customer Service Representative. Field inquiries and deliver quality support for the Certificate Program and other departments.

In this role, you will collaborate with team members to manage customer expectations and provide top-tier service. You will assist clients primarily over phone and email, handling various requests while ensuring a supportive experience. This position requires effective communication and strong administrative skills.

Key Responsibilities:

• Address inbound customer inquiries through multiple channels

• Maintain and update records of customer interactions

• Process service tickets and follow up efficiently

• Ensure customer notifications are sent timely

• Adhere to safety policies and complete duties as required

Requirements:

• Excellent verbal and written communication skills in English

• Customer-focused approach with tact and professionalism

• Familiarity with Microsoft Office and new software

• Strong organizational skills with attention to detail

• Prior experience in customer service is preferred

Utilize your communication strengths and dedication to provide exceptional support at The Royal Conservatory.
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