Customer Service Representative at EBus

Join EBus & Red Arrow as a Customer Service Representative in Kelowna, BC. This part-time role focuses on creating seamless travel experiences, requiring evening and weekend availability.

In this position, you will help customers at every stage of their journey, from check-in to boarding. Your responsibilities include booking and modifying reservations, managing payments, and providing vital information to travelers. You'll play a crucial role in ensuring comfort and support for our passengers.

Key Responsibilities:

• Assist customers in person, by phone, and online

• Manage bookings, changes, and cancellations with precision

• Process payments and maintain accurate records

• Support passengers during check-in and luggage handling

• Keep the office environment organized and welcoming

Requirements:

• Flexibility for evening, weekend, and holiday shifts

• Strong communication and interpersonal skills

• Ability to maintain composure in busy environments

• Detail-oriented with excellent organizational abilities

• Familiarity with Microsoft Office preferred

Bring your positive energy and problem-solving skills to EBus & Red Arrow for an enriching work experience.
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