Customer Experience Associate BC

Requisition : . Join a purpose-driven team committed to results in an inclusive, high-performing culture.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is where we put our customers first, helping them achieve their financial goals.

Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day‑to‑day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and helping them manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment while contributing positively to a team‑oriented workplace
• Show an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and can promote digital and self‑service banking options to customers

What’s in it for you?

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and skill enhancement
• An organization committed to making a difference in our communities – for you and our customers
• Recognition and rewards for high performance, with leadership support through meaningful development conversations and internal training
• A competitive compensation and benefits package

Location(s):
Canada – British Columbia – Kelowna

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.