Customer Experience Associate

Work Location

Penticton, British Columbia, Canada

15 hours

Personal & Commercial Banking

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices are designed to allow colleagues to progress through the salary range over time.

At TD Canada Trust, we are the frontline of TD Bank. We build deep and long‑lasting relationships with customers, perform a broad range of customer service transactions, and provide information and advice on services, products, and solutions to existing or prospective TD customers. We promote a positive customer experience and refer customers to appropriate team members or internal Bank partners.

Customer Experience Associate

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations.
• Understand and determine customer needs to recommend solutions while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect verbally and in writing with different people in a calm, courteous, and effective manner.

Our Total Rewards package includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements.

Sans Objet