Client Service Administrator BC. Part time

Hearing Life Canada, in partnership with National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. We are committed to delivering life‑changing hearing care while promoting awareness of hearing loss and the benefits of hearing devices.

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, ensuring every client’s hearing journey is smooth and enjoyable.

• Customer Service:
  Serve as the first point of contact for clients, delivering top‑notch customer care. You’ll greet clients, manage inbound phone calls and emails, and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling:
  Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow‑ups.
• Clinic Maintenance:
  Keep the clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready.
• Administrative Support:
  Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing‑aid maintenance, help with events, and support local promotions.
• Accounting & Insurance:
  Take ownership of processing payments, tracking insurance claims, accounts receivable management, and maintaining inventory. Your attention to detail will ensure smooth financial operations.

• At least 2 years of customer service experience
• Strong organizational skills and the ability to manage multiple priorities
• Experience in Microsoft Excel

Hearing Life Canada is committed to a diverse and inclusive workplace. We are an equal‑opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please indicate in your application the accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.