Associate Analyst - Customer Service

Position: PepsiCo Associate Analyst - Customer Service
Join Pepsi Co as a Customer Service Associate Analyst, where you will support the Canadian Field Sales team by delivering exceptional service experiences. Enhance customer satisfaction through effective communication and issue resolution.

This position requires managing inquiries across different channels while ensuring adherence to service level agreements (SLAs).

Your role will involve data management and working closely with cross-functional teams to address customer needs effectively. You will play a crucial part in maintaining clear communication and resolving issues end-to-end.

Key Responsibilities:

• Provide timely and professional support via email and phone

• Manage customer inquiries to ensure successful resolution

• Ensure adherence to SLAs by prioritizing tasks

• Validate and update customer data accurately

• Track and document issues impacting service delivery

Requirements:

• Fluent in both English and French

• Bachelor’s degree with 1–3 years of experience

• Background in customer service or operations roles

• Strong attention to detail and organizational skills

• Capable of documenting cases clearly

Drive customer satisfaction through your dedication and communication skills at Pepsi Co.
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