Bilingual Client Service Representative

Position: Bilingual Client Service Representative - Custom Health
Enhance client relations at Custom Health as a Bilingual Client Service Representative. Deliver top-notch customer service in English and Spanish or French while resolving inquiries effectively.

As a Client Service Representative 1, you will support Custom Health’s diverse clients, ensuring they understand product functionalities.

Your role demands fluency in both Spanish or French, alongside English, to address customer issues via phone and email swiftly. You'll document cases and collaborate with teams to provide efficient solutions.

Key Responsibilities:

• Provide inbound and outbound client support via phone and email

• Actively listen to customer concerns and offer problem-solving solutions

• Ensure accurate documentation in the case management system

• Escalate complex issues to appropriate support levels when needed

• Troubleshoot software and hardware issues across patients

Requirements:

• Post-secondary degree or relevant experience required

• Strong time management skills under tight deadlines

• Fluent in English and Spanish or French

• Ability to explain technical concepts to non-technical users

• Commitment to delivering exceptional customer support

Deliver expert assistance and enhance the client experience at Custom Health with your bilingual skills.
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