E-Commerce Sales Representative

Join the Fastener Group as a full-time E-Commerce Sales Representative in Kelowna, BC. Utilize your customer service skills through multiple online platforms to support and engage with customers.

As a Web/E-Comm Sales and Service Representative, you will assist customers via phone, email, and live chat, providing vital product information and resolving inquiries. You will work closely with internal teams to ensure seamless order fulfillment, while remaining updated on products and promotions. This role focuses on enhancing customer satisfaction through exceptional service.

Key Responsibilities:

• Respond to customer inquiries through various online channels

• Assist customers with orders and website issues

• Troubleshoot and resolve customer concerns efficiently

• Collaborate with teams for order fulfillment

• Maintain current product information for online marketplaces

Requirements:

• Customer-focused mindset with service commitment

• Strong written and verbal communication skills

• Experience with e-commerce platforms a plus

• Basic knowledge of website functionality

• Ability to manage multiple tasks effectively

Enhance your skills in customer engagement and e-commerce support at the Fastener Group in beautiful Kelowna.
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