Associate Renewal Manager, Scaled French Speaking

Associate Renewal Manager, Scaled (Canada, French Speaking)

Our mission at Hub Spot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across Hub Spot’s scaled customer segment.

You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast‑paced, digital‑first environment.

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
• Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
• Lead renewal and commercial conversations, including negotiation and documentation of outcomes
• Engage customers through email, phone, and virtual meetings with clear, outcome‑focused communication
• Help customers understand how Hub Spot usage, configuration, and contract terms align to their business goals
• Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
• Partner with Support, Sales, Quote‑to‑Cash (QTC), and GTM teams to escape issues and close the loop on resolutions
• Leverage Hub Spot tools, systems, and AI‑enabled workflows to manage a high‑volume book efficiently
• Maintain accurate customer health signals, engagement history, and renewal readiness data in Hub Spot systems

• Fluent in Quebec French
• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer‑facing SaaS role
• Comfort leading customer conversations involving renewals, negotiation, or complex topics
• Ability to diagnose customer goals and challenges and provide clear, structured recommendations
• Strong written and verbal communication skills, especially in renewal and contract‑related discussions
• Ability to manage multiple customer engagements in a high‑volume, fast‑paced environment
• Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
• Ability to learn software quickly and coach customers toward effective product adoption

• Prior experience owning renewals or commercial conversations
• Familiarity with scaled customer success or usage‑based risk models
• Exposure to inbound marketing, sales, or business operations concepts
• Experience working with CRM‑driven workflows or automation

The cash compensation below includes base salary, on‑target commission for employees in eligible roles, and annual bonus targets under Hub Spot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Hub Spot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job‑related reasons.

Annual Cash Compensation Range: $72,500 – $108,800 USD

If you need accommodations or assistance due to a disability, please reach out to us using this form. Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hub Spot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.