Inside Sales & Service Rep

Salary Range: $45,000.00 To $48,000.00 Annually

We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our Penticton location. As an Inside Sales & Service Representative, your primary responsibilities include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

• Answer phone calls, emails, and assist walk-in customers professionally.
• Provide best-in-class customer service and help resolve customer issues and requests timely.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications into the computer system.
• Support Outside Sales Reps in processing quotes, orders, and other requirements.
• Help organize the showroom and stock shelves.
• Other duties as assigned by the manager.

• 2 to 3 years of customer service experience in the same or similar industry is a definite asset.
• Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.
• Strong written and verbal communication skills, excellent interpersonal skills, and ability to work with diverse groups of people.
• Excellent time management skills with ability to balance multiple priorities with high attention to detail.
• Strong proficiency with computers and willingness to learn new software programs.
• Highly motivated with a desire to be successful.
• Willingness to gain advanced knowledge of Fasteners & Tools products and services.
• Self-starter who takes initiative in getting things done.
• A team player with a 'can-do' attitude.

• Employee Incentive Program
• Employee & Family Assistance Program
• Generous time off