Customer Experience Manager Trust

Position: Customer Experience Manager at TD Trust
Location: Penticton

Lead customer experience initiatives at TD Canada Trust in Penticton, British Columbia. Focus on dynamic leadership, customer interaction, and operational excellence in a rewarding environment.

The role of Customer Experience Manager is vital at TD Canada Trust. With over three years of relevant experience and strong organizational skills, you'll mentor a dedicated team and ensure customer needs are met. You will work with compliance requirements while promoting customer engagement and excellence in service delivery.

Key Responsibilities:

• Mentor team to enhance customer interactions

• Maintain employee scheduling and compliance

• Collaborate with partners to meet customer needs

• Resolve complaints and support frontline staff

• Coach team on customer conversation strategies

Requirements:

• Over 3 years of relevant work experience

• Sound banking knowledge and operations

• Proficiency in MS Office software

• Strong organizational and time management skills

• Dynamic leadership and influential skills in fast-paced settings

Drive memorable customer experiences and elevate satisfaction as a key leader at TD Canada Trust.
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