OC Experience Assistant

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Desired

Start Date:

September 14, 2026

Salary range: $52,343 to $59,732

Bargaining unit: BCGEU Support

Classification:
Support Services Assistant I

Type of appointment:
Regular Full-time

Schedule:

Monday - Friday, 35 hrs/week

Closing date:
September 6, 2026

Your Opportunity
The OC Experience Assistant is a front‑ facing role that serves as the primary point of contact for college inquiries, providing knowledgeable, student‑centred support to students and visitors through virtual, phone, email, in‑person, and front counter interactions.

Reporting to the Manager, Operations and Transformation, they respond to a broad range of inquiries related to admissions, registration, financial aid, student records, library services, student life, and general College services using established resources and procedures.

In addition to guiding students through digital tools and clarifying policies, they handle more complex tasks such as processing payments, registering students, updating records, and distributing laptops and student cards. They also support knowledge management and continuous service improvement initiatives.

Strong customer service, communication, and problem‑solving skills are essential, along with the ability to manage confidential information and adhere to privacy regulations. Additionally, this role requires a high degree of technical aptitude and adaptability to effectively utilise various systems.

Functions and Duties
Learner and Customer Service Excellence

Serves as the first point of contact for Okanagan College, providing a welcoming and professional experience for prospective students, current students, community, and employees.

Responds to inquiries in a timely, accurate, and courteous manner via virtual tools, telephone, email, and in-person interactions.

Assists students in navigating digital services, including the website and digital student portals.

Utilizing existing information resources, encourages and empowers students to navigate their educational journey by helping them understand policies, procedures, and services provided by the following departments and service areas: admissions, financial aid and awards, student records and registration, library services, career resources, student life activities, information technology and other college services.

Proactively connects with students on concerns or inquiries requiring follow up and resolves student concerns promptly and with sensitivity, referring more complex matters to appropriate specialists when necessary.

Communicates with internal departments, external partners, and community agencies to facilitate appropriate referrals and support services.

Maintains confidentiality of student records and ensures compliance with privacy regulations and college policies.

On Campus Student Support

Assists with study room bookings and student card distribution.

Oversees laptop distribution and manages inter-campus deliveries

Opens and closes Learning Commons and office spaces as required.

Troubleshoots minor issues on student and employee‑facing equipment (e.g., photocopiers, printers, and computers) and escalates technical problems as needed.

May monitor student employees.

Advanced Registrarial and Student Services Support

Supports the application admissions process including updating admissions records when updates are straight forward.

Processes course registrations, withdrawals, and academic record updates within the student information system.

Prints and distributes official documents, such as transcripts and verifications of enrolment.

Accepts and processes payments and completes cashier session reconciliations and prepares bank deposits as required.

Investigates issues related to registration, payments and students accounts.

Knowledge Management & Continuous Improvement

Updates and maintains knowledge bases, chatbot responses, and other digital tools to enhance…