Part-Time Customer Service Agent

Become a vital part of Pacific Coastal Airlines as a Permanent Part-Time Customer Service Agent in Kelowna. Focus on check-in, flight reservations, and delivering a friendly passenger experience.

Join Pacific Coastal Airlines, headquartered in Vancouver. In this part-time role, you will utilize your customer-facing experience to manage check-ins, handle baggage, and resolve service issues. Your ability to work under pressure and provide effective communication will ensure a smooth travel experience for passengers.

Key Responsibilities:

• Check in passengers and issue boarding passes

• Manage baggage check-in and excess charges

• Handle flight reservations, including changes and cancellations

• Solve service disruptions with alternatives

• Assist passengers with accessibility needs

Requirements:

• Experience in a customer-facing role required

• Strong communication skills for difficult conversations

• Ability to lift up to 70 pounds

• Flexible to work various shifts, including weekends

• Capable of obtaining necessary security clearance

Deliver exceptional service and problem-solving to enhance traveler experiences with Pacific Coastal Airlines.