Kelowna Member Services Representative

Position: Kelowna Member Services Representative Role
Step into a rewarding Member Services Representative role at Coast Capital in Kelowna. Provide exceptional service and financial guidance while building lasting relationships with our members.

In this full-time position, your role emphasizes proactive listening and member engagement at Coast Capital. You will have the opportunity to deliver insightful financial advice while assisting members with their inquiries. Strong problem-solving skills and a commitment to member service are essential for success in this role.

Key Responsibilities:

• Welcome members and provide friendly, efficient service

• Identify and address member needs proactively

• Guide members on using alternate banking channels

• Collaborate with colleagues to optimize member services

• Detect and report any fraudulent transactions

Requirements:

• Excellent communication and listening abilities

• Capacity for empathy in sensitive conversations

• Initiative in addressing member concerns

• Knowledge of financial products for referrals

• Versatile in managing varying scenarios

Utilize your customer service expertise to create positive financial experiences for members at Coast Capital in Kelowna.