Customer Support Specialist

Position: Customer Support Specialist - Fullscript
Location: Penticton

Join Fullscript as a Customer Support Specialist and make a difference in healthcare. Engage with practitioners and patients, driving successful outcomes through stellar support.

This role is based remotely, allowing you to collaborate with the Fullscript team while living in or near Kelowna, BC. Your focus will be on delivering proactive customer service, resolving inquiries, and building trust with a diverse user base. Adaptability and a passion for customer satisfaction are crucial.

Key Responsibilities:

• Engage with customers via phone, email, and live chat

• Recommend solutions based on user needs and issues

• Resolve customer inquiries using product knowledge

• Foster relationships through effective communication

• Coordinate support coverage during business hours

Requirements:

• Experience in customer-centric roles, ideally in retail or hospitality

• Strong communication and organizational abilities

• Willingness to work flexible hours, including weekends

• Curiosity and a desire for continuous learning

• Experience with customer support tools is beneficial

Drive customer satisfaction and support healthcare excellence at Fullscript.