Casual Box Office Clerk

Posting Number CK54311P

Position Title

No. of Staff Required 2-3

Position Type Casual

If Term position, enter length of Term in months n/a

Position Groups CUPE Civic

Division Active Living & Culture (DV164)

Department Cultural Services (DP159)

Department Name Community Ticketing

Branch Community Ticketing Operations (BR171)

The Box Office Clerk is responsible for day-to-day box office duties and responsibilities.

• Supports the Patron Services Coordinator to administer the day-to-day operations of the KCT box office and administration office.
• Prepares daily attendance records and maintain reports for all receipts and cash deposits for box office.
• Supervising the closing and balancing of daily sales for events and the filing of cash settlement reports and payments.
• Maintains inventory of all box office and office supplies.
• Assists with box office efforts regarding special sales periods (i.e., option periods, season sales, comps) and daily ticket sales.
• Answers patron inquiries at the box office by email and over the phone and process phone and in person orders using KCT Ticketing Software.
• Engages with KCT patrons and support their ticketing needs.
• Responds to public inquiries.
• Maintains knowledge of performances available for sale.
• Perform other duties as required.

• High school graduation or equivalent
• Experience
• Bondable/ Cash Handling

Pay Rate Starts at $30.64 with 2 step progressions to $34.29 plus 14% in lieu of vacations, benefits and statutory holidays

Posting Date 10/29/2026

Closing Date 11/13/2026

Days of Work Varied - day, evening and weekends

Standard Hours per Day 7

Work can be varied from 8am – 10pm.

Work Location COMMUNITY THEATRE

Specify Work Location In addition to KCT, this position also attends a variety of community events.

• Resume
• Cover Letter
• Driver's Abstract
• Other Document 1
• Other Document 2
• Other Document 3

• * Have you had any Customer Service related training?
  • Yes
  • No
• * How many years of experience do you have in a customer service role?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• * What level of proficiency do you have using Microsoft Word, Excel and PowerPoint?
  • No experience
  • Basic
  • Intermediate
  • Advanced
  • Expert
• * How many years of experience do you have with front line customer service (which includes providing services and/or taking questions and providing answers to public enquiries)?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• * How many years of cashier/cash handling experience do you have?
  • None
  • Less than 1 year
  • 1 to 2 years
  • 2 to 4 years
  • More than 4 years
• * This position requires a flexible schedule. Are you able to work shift work including days, evenings, nights, weekends and holidays?
  • Yes
  • No