Admissions Advisor Campus

ABOUT WESTERN COMMUNITY COLLEGE

Western Community College is a privately held provider of post-secondary education in British Columbia, offering a Bachelor of Hospitality Management degree program and more than 67 career training diploma and certificate programs in the fields of business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing, using industry-based market-driven curriculums. We provide a dynamic, collaborative, and engaging learning environment to our students with a very high standard of community-driven post-secondary education.

We value diversity, equity, and inclusion. Our College does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or marital status. We are committed to being an equal opportunity employer and to creating a diverse environment where employees are involved and respected. All qualified applicants will receive the same consideration for employment.

Location:

Kelowna, BC (in-person)

Job Type: Full-time

Western Community College is seeking an Admissions Advisor for our Kelowna campus. The Admissions Advisor will be the primary Admissions contact at the campus and will report to the Director of Admissions, who will provide functional supervision and guidance. The Admissions Advisor will also work with the Campus Manager and other WCC departments to support local campus activities, student needs, recruitment initiatives, and day-to-day coordination.

The successful candidate will be comfortable managing admissions activities independently while maintaining effective communication and collaboration with the broader WCC team.

• Handling inquiry calls, emails, walk-ins, and scheduling appointments.
• Conducting admission interviews and following up with prospective students. Assisting potential students in determining program suitability and eligibility for our programs.
• Guiding and advising prospective students through the enrollment process, including admission requirements, application processes, document verification, WCC curriculum, post-secondary education, and career opportunities.
• Accompanying potential students on campus tours or virtual tours, introducing them to the campus and classrooms.
• Maintaining current knowledge of all WCC programs, admission requirements, curriculum, and related information to provide accurate and up-to-date information to prospective students.
• Utilizing and reviewing materials regularly, including program curriculum, information packages, printed materials, Ministry guidelines, admission reports, and PTIRU information to ensure that all information provided is accurate.
• Cooperating with the Finance/Financial Services department in tracking and assisting with each new enrolment.
• Collaborating with the Academic and Student Services departments to support student retention.
• Maintaining contact and rapport with students to monitor their progress during their program and maintaining an open-door approach.
• Ensuring CRM notes are clear, maintained, and every inquiry has a next step.
• Managing outbound lead calls and follow-up activities, including outside regular hours and on weekends when required to accommodate prospective students.
• Ensuring that student admissions are approved only when the student meets program admission requirements and document verification requirements.

Achieves agreed-upon enrolment targets and outcomes:

• Promoting the programs and services of the College.
• Carrying out daily activities to schedule face-to-face, phone, and virtual appointments.
• Coordinating enrolment efforts with lead flow and established targets and…