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Operations Coordinator

Job in Kelowna, BC, Canada
Listing for: Intelcom | Dragonfly
Full Time position
Listed on 2026-06-06
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below
With more than 100 sorting stations and operations across three continents,  Intelcom | Dragonfly  is Canada’s leader in last-mile logistics. Our vision is to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

Your Role:
At the Heart of the Chain
Core Duties

Assist in unloading trailers and verify freight against manifests

Scan, sort, and process packages, including defective items and returns

Conduct van audits and support sorting operations

Support and assist shipping, receiving, dispatching, and inventory management

Support and maintenance warehouse systems and ensure operational efficiency

Process returns and complete required documentation in accordance with SOPs

Handle customer pickups and front desk assistance to customer

Resolve delivery issues by following SOPs and coordinating with relevant teams

Escalate special cases to management when needed

Print labels and prepare required documentation

Process broker returns and return‑to‑clients shipments

Prepare daily reports and maintain accurate records

Perform data entry tasks as needed

Train and mentor new employees

Collaborate with Operations teams to uphold quality standards

Complete supervisor‑assigned tasks as required

Maintain a clean, organized and hazard‑free work environment

Comply with all Health & Safety protocols

Provide support for clients and IDCs

Respond to customer inquiries via phone and email

Process customer service email requests

Other duties as assigned

Work Environment
Fast‑paced warehouse setting with shift‑based schedules.

Why Join Intelcom | Dragonfly?

Short‑ and medium‑term growth opportunities

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

This position has been opened to address a genuine organizational need within the company.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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