Cage Supervisor

Job Type: Casual/ Relief

Wage: $26.58/hour

The Gateway to Your Future

In a fun-filled and exciting work environment, the Cage Supervisor ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open communication. We are looking for an experienced and skilled professional with strong organizational skills, and an eye for detail and accuracy.

In this pivotal position, you oversee all cage operations and ensure compliance with applicable regulations governing monetary transactions with accountability for the accuracy and thoroughness of departmental data and paperwork.

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Oversee and direct the operation of the Cage.
• Manage the casino float to ensure monetary assets and transactions are accurate and secure.
• Supervise direct reports, provide instruction and direction as needed.
• Interview, train, and develop direct reports including conducting performance appraisals and staff meetings.
• Manage Cage staff schedules and complete shift reports and other internal reports as required.
• Perform periodic audit and reconciliation of gaming software system accounts and forward relevant information to the applicable internal departments and gaming regulators.
• Reconcile chip inventories and complete site chip transfers.
• Prepare and issue gaming and promotional cheques and reconcile the monthly cheque register.
• Oversee ticket redemption machine loading and reconciliation, auditing, and tracking sheets.
• Perform other duties as required in the absence of other supervisory staff.

• Two years of supervisory work experience handling large amounts of cash with accuracy.
• One year of experience as a casino cashier supervisor is an asset.
• Proven leadership abilities.
• Demonstrated knowledge of cashier duties is an asset.
• Excellent communication skills, both verbal and written.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to operate a 10-key adding machine and to operate and troubleshoot Cage equipment.
• Must have good manual dexterity and be able to kneel and crouch.
• The ability to obtain registration with the IGCO.
• Serving it Right certification.
• Capacity to work in a confined, closed and restricted area.

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 380 table games (including poker tables), 14,204 slots, 76 food and beverage outlets and 564 hotel rooms. A multi‑pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands.

This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway’s proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar.

Gateway is a proud Canadian company that strives to choose Canadian products and local services. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada.

Gateway is a proud equal‑opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.