Member Services Representative

Position: Full-Time Member Services Representative
Become a valued Member Services Representative at Coast Capital in Kelowna. You'll engage with members directly, providing exceptional customer service and advice to enhance their financial journey.

Join Coast Capital Savings Federal Credit Union, a leader in community-driven financial services. In this full-time role, you'll master essential skills such as effective communication, active listening, and problem-solving to elevate member experiences. Your efforts in building relationships and resolving issues will directly contribute to helping members achieve financial well-being.

Key Responsibilities:

• Be the first point of contact for members at the branch

• Educate members on online banking and mobile platforms

• Proactively identify opportunities to enhance member experiences

• Take ownership of resolving banking issues for members

• Recognize counterfeit money and safeguard transactions

Requirements:

• Strong verbal English communication skills

• Proven active listening and empathy skills

• Initiative in customer service and problem-solving

• Curiosity and a desire to learn about financial services

• Integrity in following processes and guidelines

Enhance member relationships and support their financial growth as a Member Services Representative at Coast Capital's Kelowna branch.