Part Time Banking Customer Experience Associate

Serve TD Canada Trust customers onsite in Kelowna, British Columbia, processing financial transactions and recommending suitable banking solutions part time. Work 15 hours while creating clear, positive branch experiences for customers.

As a Customer Experience Associate, you will support TD’s Personal and Commercial Banking business at the branch. You will understand customer needs, provide information and advice, resolve concerns, and promote relevant products or services. Accurate administration, organization, planning, and time management support timely business processes and assigned objectives.

• Process deposits, withdrawals, and bill payments accurately
• Determine customer needs and recommend appropriate banking solutions
• Resolve concerns and escalate non-standard activities when necessary
• Promote banking solutions and complete business processes promptly
• Recommend operational improvements supporting quality customer experiences

• High School diploma and/or one year relevant experience
• Undergraduate degree or equivalent is an asset
• Knowledge of Microsoft Word, Excel, Outlook, and internet
• Strong organizational, planning, and time management skills
• Calm, courteous, accurate, and detail-oriented communication

Bring customer experience, transaction processing, and banking solution skills to TD Canada Trust’s Kelowna branch team.