Scope and Summary
of Primary Responsibilities
The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care.
The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:
To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.To improve the client's experience and wellbeing.To enhance a client's capacity to remain independent for as long as possible.II. Essential Functions
This position entails, but is not limited to the following general responsibilities:
Schedule all VLR therapy appointments with primary service provider and specialized service providerSeek feedback on client satisfaction and take remedial action as required.Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.Ensures that all service-related activities provided are documented in the client health record following VLRC policies.Interacts with clients, their family, and caregivers to develop and identify vision related goals.Builds and maintains good working relationships with professionals in other agencies and community groups.Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.Participates in multi-disciplinary team meetings.· Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.
Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.Experience in caseload management, medical documentation, and maintain electronic medical recordsRequirements
III. Qualifications
Knowledge and Skill Requirements
An understanding of roles and linkages across primary care, community care and specialized geriatric services.Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices.Clinical expertise related to client centered interviewing, assessments, and scheduling practices.Experience in client assessments and care planning/coordination.Excellent communication skills(verbal and written).Strong interpersonal skills, including shared decision-making and facilitation.Ability to prioritize workload, manage competing tasks, problem-solving skills and resourcefulnessProficient in technology (e.g.: Microsoft office and case management and care coordination systems).Ability to work independently and within a team.Experience and Education
Client service experience in the health and/or social service sectorsDiploma in Social Services Work, Community Work, Mental HealthExperience working with individuals with vision loss.Patient Navigation certificate would be an asset.Experience in cultural sensitivity and diversity would be an asset.Work Environment
Willingness to work flexible hours.Willingness to work in a variety of settings.Benefits
At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently, and where your growth, well-being, and contributions matter. We offer:
· Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program
Flexible work arrangements, generous paid time off, and work-life balance initiativesCareer development through training, mentorship, and advancement opportunities· Inclusive work culture with supportive teams, employee recognition, a joy-in-work wellness program, and mental health supports
Join us to grow your career and make a difference every day.
Inclusion, Accessibility & Accommodation
VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including people who are blind, partially sighted, or deafblind, women, and 2
SLGBTQ+ communities. We strongly encourage people with sight loss to apply.…
