Family Navigator

CMHA Kelowna & District is hiring a full time, 12-month term Family Navigator to join the Foundry Kelowna Team. This position offers 37.5 hours per week, with a typical work week of Monday –Friday, 9:00am-5:00pm with Thursday variations of 9am-5pm or 11am-7pm based onprogram need.

WHO IS A FAMILY NAVIGATOR?
The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This role involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.

WHAT DOES A FAMILY NAVIGATOR DO?

Meet with parents and family caregivers at Foundry Kelowna and within the community

Respond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and families

Conduct caregiver assessments to identify individual/family needs and set actionable goals

Identify and recommend relevant social, economic, recreational, and educational resources within the community

Advocate for participants by problem-solving and assisting them in accessing community resources and navigating complex systems

Maintain accurate records and documentation, including case files, progress reports, statistics, and daily logs

Facilitate workshops and group sessions for parents and caregivers to promote skill development and resource awareness

Work as part of a multi-disciplinary integrated team, contributing to joint planning and collaboration to ensure client-centered care and seamless service delivery

Performs other related duties as assigned

QUALIFICATIONS &

EXPERIENCE:

Diploma in Community, Social or Human Services or related field required

Minimum 2 years’recent and relevant experience working with families

Reliable vehicle and the ability to travel within the community to meet with clients and participate in workshops on a frequent basis

Valid Class 5 BC driver’s license

Criminal Record Check clearance in the Vulnerable Sector

Certificates in First Aid, CPR and Naloxone considered an asset

Strong communications skills, both verbal and written, to engage effectively with caregivers and families

Ability to establish and maintain rapport with diverse family dynamics

Capacity to work independently while also collaborating effectively within a team setting

Ability to maintain consistent professional boundaries

Proficient in Microsoft Outlook, Word and Excel

Proficiency in maintaining accurate documentation and record-keeping, including experience using case management systems

Familiarity with community resources and services related to mental health and substance misuse

Strong attention todetail and the ability to organize and prioritize tasksefficiently

Ability to analyze situations,recognize changes in caregiver and family dynamics, and resolve conflictseffectively.

Competence in problem-solving and critical thinking to address complex needs of families.

Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA & DISTRICT?
At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization.

To learn more, checkout our website akelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

A competitive hourly wage of $25.30

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP Matching Program

Vacation & Personal Health Days

A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression.

These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

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