Front Office Clerk reqID

Position: Front Office Clerk - #2026-11787 (reqID)

Description

Position at Dynacare Job Posting:
Front Office Clerk
Where YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose.

We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and .
Are YOU our next Front Office Clerk?As a Front Office Clerk
,you are responsible for answering telephone inquiries from physicians, LHSC staff and patients. You will support with troubleshooting and correcting
order entry errors, initiating patient recalls and communicating with couriers and physicians regarding specimen transportation. Additionally, you will support the Specimen Processing department.
Status: Part time (20 hours/week)
Hours of Work: Mon
- Fri, 10am - 2pm. Flexible schedule required for additional vacation and sick coverage.
Location: Downtown Kelowna
Discipline: Customer Service
- Front Office
Workstyle: 100% onsite
Internal Deadline Application Date:
Friday April 17
, 2026
Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access a health and wellness benefits program that supports you and your loved ones

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Invest in your future through RRSP match benefits and an employee stock purchase program

Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Providing customer services excellence answering incoming calls and providing clients, staff and patients with
guidance and support

Data Entry Troubleshooting

Handle incoming and outbound fax communications to physicians and providers

Manage LIS Fax console

Report distribution

Prepare recollection requisitions and maintain logs

Check and respond to emails arriving in the general info@ email box

Maintain physician register in LIS

Run outstanding reports to ensure result transmission to providers

Responsible to observe and comply with the policies of the company and applicable legal requirements with respect to confidential information and the protection of privacy

Contribute towards Dynacare’s learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested.

Liaison with courier team regarding daily Provider office pick ups

What YOU bring to the role:

High School Diploma required

Basic to intermediate knowledge of medical terminology

Experience in customer service required (minimum 3 years)

MOA certification an asset

Prioritize and self-manage within a deadline-oriented environment

Strong problem solving and issues resolution abilities

Ability to perform under pressure, and meet tight deadlines

Capability to apply interpersonal and communication skills and techniques to interact effectively with others at all levels within Dynacare

Knowledge of MS Office Suite

Knowledge of LIS systems is an asset

Ability to type 40 wpm

Working Conditions

Normal office environment

Medical laboratory environment

May sit or stand for prolonged period of time with extensive computer use

Pay rate: $19.00-$22.75 per hour

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.