Medical Office Assistant; Casual

Title:

Medical Office Assistant

Location:

Penticton

Employment Status:
Casual

Hours:

as needed

Closing date:
Oct 1, 2026

A progressive, not for profit organization, One Sky has been serving the South Okanagan Similkameen for over five decades. Guided by our core belief that we’re all in this together, living under a single sky, our goal is to create a way forward for everyone. We champion and support individuals to reach their full potential, work to remove barriers and support individuals through a diverse range of services.

One Sky values diversity, accessibility, respect, accountability, integrity, and collaboration. We provide a competitive salary, comprehensive health and wellness benefits, a great pension plan (Municipal Pension Plan) and a supportive, collaborative, and fun work environment. One Sky is a great place to work!

The Medical Office Assistant (MOA) provides administrative and clerical support to Family Physicians, Nurse Practitioners, and patients at the Martin Street Outreach Clinic and Urgent & Primary Care Centre. This role ensures smooth clinic operations and a welcoming environment for all.

This position reports to the MOA Coordinator at One Sky Community Resources. Daily work is directed by Interior Health’s Clinic Manager and the Martin Street Outreach Clinic’s Provider Collective.

This clinic provides long-term, relationship-based primary care to individuals with complex health needs, including mental health challenges, substance use, and social vulnerabilities. Services are delivered by a collaborative team of physicians, nurse practitioners, nurses, social workers, and allied health professionals. The clinic operates as anOAT (Opioid Agonist Treatment) Clinic, offering supervised medication such as methadone or suboxone to support individuals with opioid use disorders.

• Mental health and substance use support
• Chronic disease management
• Preventive care and health education
• Coordination with community resources and social services
• Trauma-informed care and harm reduction approaches

The clinic is operated in partnership with Interior Health and works closely with community agencies such as Pathways Addictions Resource Centre, South Okanagan Women in Need Society (SOWINS), and other local service providers to ensure wraparound support for patients.

Operating during evenings and weekends, this centre provides same-day access to care for non-life-threatening health concerns. It serves individuals, families, and seniors who may not have a regular primary care provider or need timely medical attention.

• Assessment and treatment of minor injuries and illnesses
• Prescription renewals and medication management
• Referrals to specialists and diagnostic services
• Health Connect Registry support to help patients find long-term care providers

• Maintain efficient clinic operations through scheduling, document preparation, and provider support
• Facilitate telephone conferencing and meetings as directed by the Clinic Manager and Providers
• Collect and manage incoming forms and information requests for Providers, ensuring timely completion
• Chart necessary documents into the correct patient chart using Med Access
• Prepare and send requisitions, referrals, and medical documentation
• Submit billing through Teleplan/MSP and manage third‑party billings (e.g., WCB, ICBC, RCMP, DVA); communicate daily billing documentation to the Billing Clerk
• Maintain patient records and filing systems
• Manage incoming and outgoing phone calls, emails, and faxes, relay messages promptly
• Receive and record patient payments,…