Staffed Residential Support Worker

Location: West Kelowna

Join a team delivering compassionate healthcare staffing and community support across British Columbia and beyond.

*** BONA FIDE OCCUPATIONAL REQUIREMENT
*** This position is open to women only. This is a bona fide occupational requirement (BFOR) under sections 11 and 13(4) of the BC Human Rights Code. The role involves intimate personal care, including bathing, toileting, dressing, and continence care. Same-gender support is required to protect the privacy, dignity, safety, and well-being of the person supported, consistent with her care plan.
Advanced Care Group of Companies (ACG) / Advanced Home Care Solutions Inc.
Program:
Community Living BC (CLBC) funded staffed residential services

Employment type:

Part-time / Casual
Wage range: $27.25 - $29.00 per hour
ABOUT US   Advanced Care Group of Companies (ACG) is a Canadian RN-led, women-owned healthcare staffing and services organization founded in 2011. We deliver person-centred care and support across British Columbia. Our West Kelowna staffed residential home supports an adult with developmental disabilities to live safely, with dignity, and as independently as possible in her own home and community.
ABOUT

THE ROLE   The Staffed Residential Support Worker provides direct, hands-on support to the individual living in the home. This includes daily living, personal care, health, and nutrition, all in line with her Person-Centred Plan, Behaviour Support Plan, and health and dietary protocols.
This role is for an experienced, dependable care professional who works independently, communicates clearly, and holds herself to a high standard of care, documentation, and professionalism.
CLIENT ENGAGEMENT – A CORE EXPECTATION   Please note that active client engagement is an essential part of this role, not an optional extra. Staff are expected to interact with the individual throughout every shift: conversation, shared activities, encouragement, and participation in her daily routines, interests, and goals. Being present in the home is not enough. Staff must stay attentive, involved, and focused on the individual at all times.

Personal phone use, passive supervision, or disengagement during shifts does not meet the expectations of this position.

KEY RESPONSIBILITIES   Personal Care and Daily Living     Provide respectful, dignified assistance with personal care, including bathing, toileting, grooming, dressing, and continence care
Support routines for sleep, hygiene, and daily living according to the care plan
Encourage independence and choice in all daily activities
Nutrition and Meal Preparation     Plan, prepare, and serve nutritious meals following strict dietary plans and restrictions (e.g., texture modification, allergen control, therapeutic or medically prescribed diets)
Prepare meals that reflect the individual's established cultural and personal food preferences, including Western-style home cooking (e.g., roasted meats and vegetables, casseroles, soups, baked dishes, sandwiches, and breakfast foods)
Follow safe food handling, storage, labelling, and kitchen sanitation practices consistent with Food Safe standards
Record food and fluid intake as required
Health and Medication Support     Administer or assist with medications according to the home's medication policy and the Medication Administration Record (MAR)
Monitor health, report changes promptly, and follow health care protocols
Attend and support medical, dental, and specialist appointments, including safe transportation using your personal vehicle
Behaviour Support and Safety     Implement Behaviour Support Plans consistently, using positive, least-restrictive approaches
Recognize escalation early and apply de-escalation techniques
Respond appropriately to emergencies, critical incidents, and…