Technical Product Support Specialist

The Technical Product Support Specialist role is the firstline of customer support for our Motive Wave trading platform.

Knowledge of trading, excellent computer skills, problem-solving skills, attention to detail and superior communication skills are essential. The successful candidate must already live in the Kelowna, BC area, have trading experience and exhibit an abilityto work in a self-motivated environment while maintaining aprofessional "customer first" attitude.

Duties and Responsibilities:

• Respond to incoming customer calls and emails regardinghow to use the software
• Troubleshoot customer issues with the software and determine solutions
• Provide software support to customers via email, phoneand/or skype, or screen-sharing
• Become a product expert on the trading software toprovide technically accurate solutions to users
• Replicate, document and submit any reported defects from customers to the development team
• Maintain and update the feature request database and bugdatabase
• Test new versions of the software before public release
• Assist in the production of training materials, user guides, video tutorials, webinars and other documentation
• Perform other duties as assigned by management

Job Type / Category

This position is a full-time permanent position located in Kelowna, BC with benefits after 3 months.

Hours for this position are Monday to Friday from 8:30am to4:30pm. We offer a business casual environment. Salary will bebased on experience.

Required Education, Skills and Qualifications

The ideal candidate will have:

• Keen interest and experience in trading the financialmarkets
• Excellent written and verbal communication skills - must be fluent in English
• Excellent problem-solving skills
• Working knowledge of all major Windows operating systems
• Working knowledge of Mac and Linux operating systems would be an asset
• Ability to deal with people in a professional, courteous and friendly manner while exceeding customer expectations
• Ability to troubleshoot and diagnose problems over thephone, by email, and via screen-sharing
• Ability to learn quickly and be self-motivated
• Attention to detail and effective time management and organizational skills
• Good online presentation skills for webinars and videotutorials
• Knowledge of Skype, Snagit, screen-sharing software and Camtasia Studio would be an asset
• Previous technical support call center experience wouldbe highly valued

Company Profile

Motive Wave Software is a well-established small,privately-held software company in the financial tradingindustry, located in Kelowna, BC.

Location

Kelowna, BC

Department

Technical Support

Employment Type

Full Time

Entry-level

Compensation

$40,000 - $52,000

Applicants should email their resume and cover letter with salary expectations to  .

We are interested in every qualified candidate who isliving in the Kelowna, BC area and eligible to work in British Columbia, Canada. We are not able to sponsor visas. We're looking forward to hearing from you!

We thank all applicants for their interest, however onlythose candidates selected for an interview will be contacted.