Amazon Connect Architect

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Amazon Connect Architect

TELUS Digital seeks a passionate Software Development Architect to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Amazon Connect to build the next generation of customer engagement solutions.

About the Role

As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.

Responsibilities

• Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
• Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity.
• To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, and automation.
• Develop and integrate custom features, APIs, and plug-ins to extend Amazon Connect’s capabilities for TELUS customers.
• Optimize system performance, reliability, and security while ensuring frictionless customer experiences.
• Work closely with stakeholders to understand and translate business requirements into technical solutions.
• Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation within TELUS Digital.

Qualifications

• 5+ years of software development experience in cloud-based environments (AWS preferred).
• Strong programming skills in Python, Java, or Node.js.
• Experience with AWS services (Lambda, Lex, Polly, S3, Kinesis, Dynamo
  
  DB, etc.).
• Hands-on experience with Amazon Connect or other CCaaS solutions is a strong asset.

Required Skills

• Software development experience in cloud-based environments.
• Programming skills in Python, Java, or Node.js.
• Experience with AWS services.
• Hands-on experience with Amazon Connect or other CCaaS solutions.

Equal Opportunity Statement

TELUS Digital is committed to diversity and inclusivity in the workplace.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Outsourcing and Offshoring Consulting

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