Product Support

Position: Full Time Product Support
Be part of Motive Wave as a Technical Product Support Specialist in Kelowna, BC. Engage with customers to enhance their experience on the software-driven trading platform, focusing on problem resolution.

This permanent, full-time role requires candidates to have trading experience and must demonstrate strong communication and organizational skills. You will play a vital role in supporting our clients, addressing their inquiries, and documenting feedback to improve our software offerings.

Key Responsibilities:

• Handle incoming support requests via calls and emails

• Troubleshoot and resolve customer software issues

• Train users with webinars and document resources

• Report product defects and feature requests

• Test new software versions pre-launch

Requirements:

• Recent experience in trading financial markets

• Significant communication skills in English

• Knowledge of operating systems:
Windows, Mac, Linux

• Customer service background, preferably in tech support

• Strong problem-solving and time management abilities

Utilize your technical prowess and trading insight to benefit users of Motive Wave in Kelowna.
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