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Job Description & How to Apply Below
At innov8 we have a unique culture built on innovation in the office space, providing industry leading information technology solutions and services. As a leading digital solutions company, we thrive at providing the best customer service experience to our customers. We are currently looking for a dynamic and self‑motivated IT Help Desk Support Technician to join our awesome IT support team.
With offices in BC and AB, innov8 is strategically positioned to partner with businesses and offer IT support services.
Position Details
The IT Help Desk Support Technician role focuses on solving challenging technical issues while providing expert recommendations on server and desktop software/hardware. The successful candidate will provide on‑site, front‑line telephone and remote support to innov8 customers.
Key Responsibilities:
Perform remote and on‑site end‑user support as required for multiple small and medium‑sized businesses
Provide professional technical support on:
Servers & Desktops:
Windows and MacOS
Mobile devices including:
Android and IOS
Network equipment including routers, switches, access points, firewalls, VOIP
Document all work done in ticketing system
Communicate effectively and efficiently with clients and staff to schedule service tickets
Review/prioritize outstanding projects, requests, change and incident tickets
Work with software and hardware vendors
Requirements:
Technical diploma or a combination of experience and education
2+ years work experience required, preferably in a Managed Services Provider environment
Must have in‑depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
Advanced/Expert knowledge of common operating systems
Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
Advanced troubleshooting and problem‑solving skills
Excellent interpersonal skills within a team environment
Outstanding Customer Service and communication skills (verbal and written)
Detailed organizational and time‑management skills
Nice to Haves:
Linux and Power Shell scripting
Programming languages such as PHP, ASP.NET, Perl, Python
Internet security and data privacy principles education
Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
Able to architect IT solutions suitable for small and medium sized organizations
What we offer:
Competitive compensation program
Paid vacation and personal time off
On the job training and professional development
Extensive benefits plan including:
Dental, Medical, and Extended Health
Annual performance and advancement opportunities within the company
We thank all those who express interest in this opportunity however only those short‑listed will be contacted. Please email resume and cover letter to
#J-18808-Ljbffr
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