Director, Enterprise Account Management

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The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent

Responsibilities:

• Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base
• Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets
• Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals
• Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion
• Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization
• Monitor and analyze account performance, providing regular updates and insights to senior leadership
• Present actionable data to C-level executives in a clear and succinct manner
• Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking
• Manage multiple responsibilities including sales management, strategy development, and lead generation
• Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers
• Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner
• Ensure effective communication and knowledge sharing within the team and across global offices
• Monitor sales metrics and performance to ensure team success

• 10+ years of technology enterprise sales experience, preferably in a SaaS or software company
• Strong experience leading enterprise sales teams
• Experience in B2B software sales
• Proven experience in Human Resources and Learning Technologies
• Bachelor’s degree or equivalent knowledge/experience
• Proven track record of growing a customer base and consistently exceeding revenue targets
• Excellent oral and written English communication skills
• Strong use of insights and data-driven decision making to inform the sales process
• Ability and willingness to travel both nationally and internationally up to 60%

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function
  
  Sales and Business Development
• Industries Software Development

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