Field Service Technician

Northern Computer Inc. (NCI) is a leading

Managed IT Services Provider dedicated to delivering exceptional technology solutions and support to businesses across British Columbia and Alberta. Wepride ourselves on building strong client relationships, maintaining acollaborative team culture, and providing opportunities for professional growthand development.

We're looking for a motivated and customer-focused Field Service Technician to join our growing team. If youenjoy working directly with clients, solving technical challenges, and being onthe move rather than sitting behind a desk all day, we want to hear from you.

Northern Computer’s Field Services teamdelivers on site expertise that keeps our clients productive and confident intheir technology. You’ll be the face on site when it comes to resolving issues,completing proactive visits, installing gear, closing the loop in our systems,and partnering closely with the Service Desk, NOC/SOC, Projects, and Account Management. The role blends Tier 2 troubleshooting with disciplineddocumentation and client relationship skills.

• Perform onsite technical support as the primary technician for client environments, handling Tier 1- 2issues.
• Diagnose, repair, and validatefixes for endpoint, network edge, and infrastructure problems.
• Complete proactive site visits on a regular cadence (weekly/biweekly/monthly/quarterly), documenting findings and routing follow ups.
• Install and stage hardwareincluding server racks, access points, switches, firewalls, servers, and peripheral equipment.
• Execute deviceadds/moves/changes and support scheduled deployments in coordination with NOC,Service Desk, and Projects.
• Maintain high-quality ticketingpractices: clear documentation, time entries, photos, notes, and next steps.
• Update and validate IT Gluedocumentation after each onsite visit and whenever configurations change.
• Communicate clearly with endusers and site contacts, providing professional, confidence building onsiteinteractions.
• Ensure that no hardware is leftbehind and maintain safe, well-organized tools, loaner kits, and the company vehicle.
• Surface opportunities, risks,and project/quote needs to AM/TDM/SDM with complete context.

• Minimum 3 years of IT Field Services experience.
• Minimum 3 years supporting business technology environments.
• Tier 2 to Tier 3 technical support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license with aclean driving record.
• Ability to lift 50 lbs.
• Ability to travel up to 75% ofthe time.

• Competitive salary and company provided vehicle.
• Extended health, dental,vision, life insurance, RRSP match, EAP, and paid time off.
• Work with a collaborative
  
  Service Desk, NOC/SOC, and Projects ecosystem.
• Clear expectations, KPIs, andstructured growth paths within Northern Computer’s Field Services team.

• Company car
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

• MSP: 2 years (required)

• English (required)

• Driving License (required)

• 75% (required)

• In person