Desktop Support Engineer

Step into a rewarding Desktop Support Engineer role at Axiom Technologies in Kelowna, British Columbia. This position includes on-site user support and IT service coordination to enhance operational efficiency.

As a key member of our IT team, you will utilize your 3+ years of support experience to address and resolve desktop-related issues, ensuring user satisfaction and compliance with security policies. You'll manage service requests and collaborate with both users and technicians to deliver seamless support.

Key Responsibilities:

• Troubleshoot and fix hardware/software issues promptly

• Keep track and resolve desktop support tickets

• Conduct intermediate-to-advanced hardware installations

• Document updates in Service Now for accountability

• Provide excellent customer service during interactions

Requirements:

• Minimum 3 years of IT Infrastructure support experience

• A+ and one technical certification required

• Proficient in Windows 10/11 and Office 365

• Strong problem-solving and communication skills

• Ability to work independently with minimal supervision

Boost your IT career while making a difference at Axiom Technologies!
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