Service Desk Technician

SERVICE DESK TECHNICIAN

West Kelowna is a thriving city that has a rural sophistication appeal and is a haven for outdoor recreation. Sun-soaked lakeshores, agricultural charm, and access to urban jobs and living have made West Kelowna the place to be. We maintain a deep connection with our agricultural roots, and we celebrate the one-of-a-kind character of our community.

Improved vacation package, 3 weeks prorated in 1st year/4 weeks vacation at 2 years, competitive salaries, excellent benefits, numerous employee wellness incentives, an earned time off program and professional development opportunities. Build your future with a City who was proudly presented the BC Municipal Safety Association Organizational Safety Excellence Award for leadership, dedication, and diligence in creating a safer and healthier workplace.

The Service Desk Technician provides front-line technical support to employees by receiving, documenting, categorizing, and prioritizing incidents and service requests. The position troubleshoots and resolves a variety of hardware and software issues, including printer, point-of-sale (POS), network, desktop, and office system concerns, while providing guidance and instruction to users on technology functionality. The Technician escalates more complex issues to Tier 2 support as required and assists with workstation setup, user accounts, access permissions, and onboarding of new team members.

Responsibilities also include maintaining third-party and in-house systems, desktop hardware and software, network and phone systems, knowledge bases, and FAQs; preparing technical documentation and user manuals; and performing duties in accordance with established Occupational Health and Safety procedures. Other related duties may be assigned as required.

• Two year diploma or certificate in Computer Science or equivalent, plus Microsoft Technology Associate (MCA) certification or an equivalent combination of education and experience
• A minimum of 2 years experience in a related position
• Ability to obtain and maintain a Police Information Check
• Valid Class 5 Driver's License (or equivalent)
• Good understanding of ITIL best practice framework
• Strong understanding of computer hardware and software
• Strong customer service skills
• Excellent communication skills – verbal and written
• Problem solving ability
• High attention to detail
• Quick learner – able to adapt to new technologies

Competition No. 26-43E | Opens August 24, 2026 | Closes September 14, 2026

Full Time – Permanent | 35 hrs/wk | $38.17/hr

Benefits | Municipal Pension Plan| 4 weeks vac at 2 years

Are you legally eligible to work in Canada? *

Do you currently have a valid Class 5 BC drivers license or equivalent? *

Do you have a diploma in Computer Science or equivalent? *

Do you have a Microsoft Technology Associate (MCA) Certification? *

How many years of experience do you have in a related position? *

Do you currently or have you ever worked in a municipal government? *

Where do you currently reside? *

Are you related to or know anyone working at the City of West Kelowna? *