IT Support Technician West

Elevate your career as an IT Support Technician with the City of West Kelowna, providing essential front-line technical assistance to employees. Resolve hardware and software issues while supporting a vibrant community.

In this role, you will be a key resource, addressing technical support tickets, troubleshooting various IT concerns including printers and networks, and guiding users through technology functions. Collaboration with Tier 2 support is necessary for complex issues, along with facilitating user account setups and onboarding new team members, all while adhering to Occupational Health and Safety procedures.

Key Responsibilities:

• Provide front-line technical support and troubleshooting

• Document, categorize, and prioritize incidents and requests

• Assist with workstation setups and user permissions

• Maintain desktop, network, and phone systems

• Prepare technical documentation and manuals

Requirements:

• Two-year diploma in Computer Science or equivalent

• Minimum 2 years of related experience

• Understanding of ITIL best practices

• Strong customer service and communication skills

• Ability to obtain Police Information Check

Become a vital part of the City of West Kelowna team, enhancing both technology and user experience.
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