The Role
Your primary mandate is clear: get a newly signed school or district from contract to a live, trained, working product fast and smoothly. The Implementation Manager at Minga owns everything from the sales handoff call to the go-live sign-off. Once the school/district is live and the Account Manager is briefed, the account relationship is theirs.
This role lives at the intersection of project management, technical configuration, and people skills. You'll be juggling district IT teams, academic calendar constraints, rostering, and administrator walkthroughs, often in parallel across multiple accounts. Success looks like on-time launches, trained admins, and an Account Manager who receives a handoff they can actually use.
Between launches, you are Minga's deepest technical and product expert on the customer-facing side. You'll run special projects across the existing base — platform migrations, product upgrade implementations, and rollouts of new capabilities that come in through a contract — assist in building the digital content and training assets the whole customer team relies on, and get pulled in by Account Managers and Account Executives when an account needs someone who knows the platform inside and out.
Expect real customer face time year-round, not just during launch season.
- Lead the sales-to-implementation handoff call or review the AE's handoff documentation and build your project plan from it
- Design a detailed implementation timeline calibrated to the district's academic calendar, IT availability, and staff training windows
- Own all project communication with the school/district from kickoff to go-live
- Lead the sales-to-implementation handoff call or review the AE's handoff documentation and build your project plan from it
- Design a detailed implementation timeline calibrated to the district's academic calendar, IT availability, and staff training windows
- Own all project communication with the school/district from kickoff to go-live
- Manage rostering integration including data mapping, validation, and troubleshooting
- Oversee data import and validation: verify student records, school structures, and staff rosters are accurate before go-live
- Own the IT relationship; navigate internal escalations to unblock technical dependencies
- Set up bell schedule
- Deliver administrator configuration walkthroughs, live (Zoom) or recorded with completion tracking
- Run staff training sessions tailored to each rollout plan: phased by school, grade level, or use case
- Assist the Digital team in building and maintaining digital content including help center articles, training materials, walkthroughs, videos, and self-serve resources
- Host live training sessions, group implementation calls and webinars as subject matter experts to support the Digital team
- Train customers on new product enhancements as they ship, and refresh the supporting content when the product changes
- Support Account Managers with ongoing site-level training in the existing base: new schools coming online inside a live district, new administrators, and staff turnover
- Assess go-live readiness against a defined checklist; make the go/no-go call with confidence
- Monitor early adoption signals in the first days post-launch; address blockers before handing off
- Deliver a comprehensive written handoff to the Account Manager: org structure, key contacts, open issues, usage baseline, and any promises made
- Run platform migration projects across the existing base — for example, moving districts off Clever rostering onto Minga Sync
- Own product upgrade implementations and version transitions for live customers: scoping, sequencing,…
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