Payroll Support Specialist

Job Category
BCGEU Okanagan Support Staff

Job Profile
BCGEU OK Salaried - Support Services Coordinator I

Job Title
Payroll Support Specialist

Department
UBCO | Payroll | Finance Operations | Finance

Compensation Range
$5,519.00 - $6,326.00 CAD Monthly

Posting End Date
October 8, 2026

Note:

Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

Please note:

This is a part-time position at 0.8 FTE. The salary will be 80% of the posted range.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
This position provides strong customer service and payroll expertise to the Okanagan campus community. This role contributes to the Okanagan Payroll team by providing support and problem resolution while ensuring that customer service levels are met at all times.

Organizational Status

Reports to the Payroll Lead and interacts directly with the Vancouver Payroll Team, Integrated Service Centre (ISC), UBCO Human Resources, Finance Operations and Strategies stakeholders, and other UBCO client units

Work Performed
Provides payroll services for the Okanagan campus:

- Administers payroll and manages individual work schedule to meet priorities and deadlines.

- Acts as the front-line liaison for various staff on campus to solve technical problems, missing reports, status of transactions, etc. Liaises with members of the Okanagan Human Resources team to resolve issues in a timely manner.

- Provides support for the Payroll and Benefits module, policies and process inquiries; including troubleshooting and resolving Service Now tickets and Workday Notifications.

- Escalates highly complex issues to Payroll Lead.

- Liaises with the Leave of Absence Desk regarding Okanagan staff and faculty leaves.

- Analyzes incidents and provides recommendations for business process and system improvements to reduce payroll user problems and to improve data.

- Provide recommendations for efficiency gains in existing processes and works with members of the community to implement changes.

- Contributes to business process documentation and maintains standard operating procedures of all Workday payroll processes.

- Distributes output such as reports, etc. to appropriate recipients; maintains accuracy of distributions lists for confidential reporting distribution in adherence with current Privacy Laws

- Ensures correctness of payroll data for production of tax forms (T4A and T4A’s) as part of the calendar year-end requirements

- Provides communication to appropriate groups, advising of critical dates reflecting system events, down-time, cut-off dates and scheduled deadlines to ensure accurate processing of information

- Processes payroll related journal entries on behalf of departmental financial staff, researchers, and research finance.

- Supports development of payroll related training for campus events. Provides information about payroll and benefits at informal sessions across campus.

- Liaises with members of the Okanagan Human Resources team to resolve issues in a timely manner.

- Carries out other related duties and assignments as directed.

Other Requirements

- May be required to work certain evenings, weekends and holidays due to strict deadlines and process restrictions.

Consequence of Error/Judgement
The position is responsible for ensuring maximum accuracy, efficiency and reliability of input and output data for Workday Payroll Module. Loss of data, scheduling errors, and missed cut-offs will…