DoubleTree West Maintenance Attendant

Double Tree West Kelowna - Maintenance Attendant  2569 Dobbin Rd, West Kelowna, BC V4T 2J6, Canada
Overview  Our philosophy is “to be great you need to have great people”. Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.
Responsibilities  A Day in YOUR Life as a Maintenance Attendant. Every person that enters our hotel should be greeted and feel like a guest. You take initiative to greet guests, acknowledge colleagues, and adapt to the flow of the lobby. You change into a sharp, functional uniform, clock in, and join the Maintenance Department ready to meet every guest with exceptional service and care.
In the morning, you address urgent maintenance requests from the previous night. You understand that even small issues can impact a guest experience. A running toilet, dripping faucet, or a finicky door lock require prompt attention. Guest maintenance requests take priority and will continue to come in throughout the day, handled professionally with service at the forefront.
As the day progresses, you focus on preventative maintenance projects to protect assets and ensure all areas are functioning properly. You may be painting ceilings and trim, repairing tile, furniture, or plumbing. You may assist with major emergency repairs involving water shutdowns. You ensure guests are cared for and the hotel is in good working order by the end of your shift.
Qualifications   Enthusiastic, Attentive and Approachable
Ensuring our guests and teammates feel comfortable
Organized & Communicative
Clear, concise communication between team members and guests alike creates a smooth operation
Effective Multi-Tasker
Personal interactions, work orders and ongoing projects are always in play
What we look for behind the scenes   You follow company policies such as looking professional and being respectful of guest privacy and availability for repairs, and any other requirements for the processes as outlined by your department leaders
Stay one step ahead of guest needs including recording and acting on their preferences, handling their requests, questions and concerns
Maintain a calm and welcoming demeanor while multitasking to handle guest interactions alongside daily work orders and maintenance tasks
Listen respectfully when guests have complaints and work toward a satisfactory resolution
Follow all company and brand standards to protect the product, including guest rooms, public areas and back of house areas
What are we looking for   Some experience in maintenance/repairs
Flexibility to work a variety of shifts
Ability to be on your feet for the duration of your shift
The understanding that SERVICE is the key to any successful business
Thank you for your interest in our company; we invite you to apply today.

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