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Associate Director, Business Services

Job in Kelowna, BC, U1X, Canada
Listing for: Okanagan College
Full Time, Part Time position
Listed on 2026-10-06
Job specializations:
  • Management
    Operations Management, General Management
Salary/Wage Range or Industry Benchmark: 101526 - 148905 CAD Yearly CAD 101526.00 148905.00 YEAR
Job Description & How to Apply Below

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Desired

Start Date:

December 1, 2026
Salary Range: $101,526 -$148,905 annually. Typical hiring range $121,831 - $135,368.
Bargaining Unit: Exempt - Administrators
Appointment Type: Continuing, Full-Time
Posting Closing Date: Open Until Filled

Your Opportunity

Under limited direction from the Director, Ancillary & Business Services, the Associate Director, Business Services provides strategic leadership, operational management, and financial stewardship for all Business Services units across Okanagan College’s campuses and centers. This portfolio includes oversight of Campus Stores, Central Stores, Fleet management, Card Services, Food Services, Vending, Concessions, and related third-party Business Services contractors.

The Associate Director is responsible for delivering high-quality, student-focused, and financially sustainable services while guiding planning, operations, service improvement, and cross-department collaboration across the portfolio. The position supports alignment with the College’s mission, values, policies, and strategic priorities, and promotes consistent service standards across campuses and centers.

Operating within a complex, unionized, and publicly funded environment, the Associate Director supports service modernization, digital transformation, business continuity, and operational excellence. The role leads managers and supervisors and oversees approximately 15-20 employees, including full-time, part-time, sessional, and auxiliary staff, as well as 10-15 on-campus Business Services contractors, cultivating a high-performance, service-oriented culture across all areas of responsibility.

Functions and Duties
  • Strategic Leadership & Institutional Alignment
    • Provides leadership in the strategic planning and development for all Business Services units, ensuring operational alignment with the College’s long-term goals.
    • Champions integrated, student-focused service models that enhance campus life and support academic delivery.
  • Comprehensive Portfolio Oversight
    • Oversees a broad portfolio of diverse Business Services, including:
        • Campus Stores: payment solutions, vendor partnerships, digital locker management, and revenue generating retail operations with approximately 2 million dollars in annual sales, procurement of textbooks and general merchandise, e-commerce;
        • Food Services: payment solutions, vendor partnerships, and revenue generating internal and contracted food services operations, concessions, and vending with approximately 1.5 million dollars in annual sales;
        • Central Stores:
          Fleet vehicle management, internal mail distribution, digital locker management, warehouse management, and central shipping and receiving services for all campuses;
        • Print Services:
          Contracted Fleet Print operations for printing and convenience copying, print cost recovery, and related service coordination;
        • Card Services:
          Oversight of campus card services related to payments and identification, in collaboration with Security and Emergency Services regarding access control.
    • Leads the development and execution of comprehensive service strategies that balance operational excellence, fiscal responsibility, and customer satisfaction.
    • Serves as key decision-maker for service innovations, development and execution of strategic revenue-generating initiatives, vendor partnerships, and ensuring alignment with institutional priorities.
  • Financial & Resource Management
    • Leads the financial planning and budget management for multiple…
  • Position Requirements
    10+ Years work experience
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