Job Description & How to Apply Below
Lead the Account Management team at Minga, specializing in customer retention and growth. Enjoy a supportive, collaborative work environment, whether at the Kelowna headquarters or remote.
As Manager of Account Management, you will oversee a team focused on post-sale commercial success, ensuring strong retention and health metrics. This player-coach role requires you to mentor Account Managers while maintaining oversight on GRR and NRR targets. Your expertise will help develop skills, build processes, and strengthen relationships across departments to deliver impactful results.
Key Responsibilities:
• Lead and develop the Account Management team effectively
• Set and monitor performance expectations for GRR and NRR
• Own the renewal pipeline and forecast renewals proactively
• Create AM playbooks and maintain Hub Spot standards
• Collaborate with cross-functional teams to enhance customer success
Requirements:
• 5+ years in B2B SaaS account management experience
• Proven success in achieving GRR and NRR outcomes
• Strong leadership and coaching skills
• Experience with Hub Spot or equivalent tools
• K-12 EdTech experience is a plus
Become a key player at Minga, driving team success in customer account management and service excellence.
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