Regional Manager

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

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Role Summary
Reporting to the Director, Operations, a Compass Communities Regional Manager oversees the performance and operations of a portfolio of residential communities within a geographic area. The role includes significant leadership responsibilities, balancing high-level financial strategy with on-the-ground team coaching and resident satisfaction, providing guidance and mentorship to Community Managers.

Core Responsibilities
Leadership and team management

Provide coaching, guidance, and direction to Community Managers and their on-site teams across the region;

Ensure that all properties within the region are appropriately staffed and trained to deliver exceptional customer service and operational efficiency;

Conduct regular meetings with direct reports and visit properties regularly to ensure company policies are implemented and standards are met;

Lead the recruitment, training, and professional development of property management staff;

Promote a positive, high-performance culture that emphasizes exceptional customer service and tenant relations;

Approve hiring and termination of all community level staff in conjunction with HR;

Conduct annual performance review evaluations and recommend compensation adjustments for community level staff; coach and accurately appraise performance.

Operational Oversight

Ensure the smooth functioning and high performance of all properties in the regional portfolio;

Coordinate with corporate support partners such as Finance, Marketing and People & Culture to ensure teams in the field have the necessary tools and resources;

Manage rent collection and delinquency across all regional properties, ensuring compliance with relevant legislation;

Oversee major capital improvement projects within the region.

Drive profitability by developing and executing regional marketing and leasing strategies;

Ensure all properties meet Compass’s standards for maintenance, occupancy, and resident satisfaction;

Approve the selection of all contractual services for assigned properties;

Available for after-hours emergencies and other activities as necessary.

In collaboration with corporate support functions, prepare, monitor, and manage the annual operating and capital budgets for the region;

Analyze financial reports and key performance indicators to identify opportunities for improvement and ensure financial targets are met;

Control income and expense categories of portfolio;

Develop annual occupancy and lease-up projections; and implement programs to achieve them;

Maintain accurate rent rolls in conjunction with Community managers.

Ensure timely collection of rent at each community in conjunction with Community Managers;

Assist in preparation of development and acquisition pro-forma budgets as requested.

Stakeholder Relations

Develop and maintain strong relationships with residents, community leaders, and government stakeholders;

Work with and support Community Managers in matters related to resident relations and complaints, ensuring they are addressed promptly and effectively;

Ensure residents receive a high level of service through proactive communication and responsive service, consistent with Compass values;

Regularly review resident feedback to identify areas for improvement;

Respond to resident complaints in conjunction with Community Managers;

Work with Community Managers to develop effective resident relation activities;

Ensure residents…