Part-time Pro Shop Associate

The Pro Shop Associate

Summary

The Pro Shop Associate is a team member with a passion for and experience in fishing and/or hunting who works in a Canadian Tire Associate Store Pro Shop. Their mission is to create an exceptional shopping experience for our fishing and hunting customers through professional and courteous customer service. The Pro Shop Associate interacts with customers while identifying their needs, assisting with finding products, explaining technical details of merchandise and making professional recommendations to assist customers in making informed buying decisions.

This role also involves making suggestions for new products, ordering, communicating with vendors and maintaining the store such as stocking shelves, merchandising and general housekeeping.

Responsibilities and Tasks

Customer Service

• Provides excellent customer service to all customers entering the Pro Shop by smiling, greeting customers and selling products.

• Connects with customers by sharing knowledge and experience of fishing/hunting.

• Builds and maintains trust and relationships with customers and the community.

• Identifies and evaluates customers’ needs, guides customers to the location of requested items and explains technical details of merchandise.

• Answers fishing/hunting and product related questions and provides professional advice related to product information, technical features and methods of operation by using their experience and knowledge in fishing/hunting.

• Suggests value-added and related products to customers to ensure they go home with what they need.

• Is conscious of customer safety and provides information on the laws, regulations and safety guidelines of fishing/hunting in the area.

• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at the Pro Shop”).

• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

• Handles multiple customers in an effective, efficient and safe manner (e.g., never brings out more than one gun at a time).

• Deals with challenging situations in a professional manner.

• Remains a product “expert” through continuously learning about new products, stays current with new trends, emerging technologies and keeps up to date on in-store deals and promotions in order to provide accurate information to customers.

Operations

• Stocks shelves and merchandises display areas using planograms as guidelines to ensure the Pro Shop is organized and fully stocked.

• Understands micro seasons and assists in seasonal floor merchandise moves.

• Assesses fishing/hunting market trends and the demand from the local community and suggests new products and ideas to attract and maintain customers (e.g., suggesting products specific for the species in the area).

• Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

• Reports stolen and damaged goods to Management and locates products in the warehouse.

• Operates computer and RF gun and enters all relevant coding in Canadian Tire systems.

• Networks and maintains relationships with vendors and local community fishing/hunting organizations in a courteous and professional manner.

• Plays an active role in the Pro Shop by openly sharing opinions and ideas on how to improve Pro Shop success.

• Engages in learning activities, listens to feedback to improve their own abilities and knowledge and participates in all training as required.

• Complies with company, store and department policies. Processes warranty returns/repairs on firearms.

• Abides by all health and safety programs and regulations in the store and in the Pro Shop. Reports any observed or potential hazards immediately.

• Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.

• Completes other tasks, as required.

Requirements

• Active fisher/hunter with a passion for outdoor activities and sports. Experience as a fishing/hunting guide is an asset.

• Strong…