Manager of Retail Sales and Guest Experience at Winery

Location: oliver

Shape outstanding guest interactions as the Retail and Experience Manager. Champion retail strategies, guest experience excellence, and successful team leadership in a premier winery setting.
This role suits a motivated hospitality professional eager to guide a team towards success. You will spearhead guest experience initiatives, manage the retail environment, and ensure exceptional service delivery, all while contributing towards meeting critical financial targets and enhancing brand reputation.

Key Responsibilities:

• Direct the execution of innovative business strategies

• Manage the Wine Shop and tasting experience operations

• Host special events and VIP client experiences

• Recruit and mentor retail and experience team members

• Manage all aspects of the store's operational needs
Requirements:

• 2+ years in supervisory or managerial roles

• 3-5 years within the hospitality or restaurant industry

• WSET and wine knowledge preferred

• Proficiency in MS Office Suite, especially Word and Excel

• Proven leadership and team-building skills
Drive exceptional service and memorable wine experiences while achieving ambitious financial objectives in a unique winery atmosphere.
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