Guest Experience Supervisor - Cedar Creek

Guest Experience Supervisor - Cedar Creek
Job Category:  Retail

Requisition Number:  GUEST
006399

Full-Time

Locations
Showing 1 location

Kelowna, BC , CAN

Description
Guest Experience Supervisor

Be part of the next great story in wine…

Cedar Creek Estate Winery we believe that every plant, person, and animal on our property play a role in the Cedar Creek ecosystem, coming together to create distinctive, cool climate, wines. As we know, great wine comes from a balanced and thriving vineyard.

Our commitment to sustainability and organic farming and winemaking practices builds a deep connection to the land and allows us to make wines that are vibrant and bright- a pure expression of the North Okanagan. With this pursuit we are immensely proud that Cedar Creek Estate Winery was the winner of the coveted ‘Winery of the Year’ title at the 2022 Wine Align National Wine Awards.

Our Culture:

Our culture is driven by passion, innovation, and an unwavering commitment to excellence. As a family-owned business, we empower every team member to make an impact. Our team are bold thinkers with entrepreneurial spirits who embrace challenges, strive to set new benchmarks, and take ownership in everything they do. Collaboration, authenticity, and a shared love for creating world-class experiences define how we work together to achieve extraordinary results.

Who We Are:

We are passionate about what we do and fully committed to making a meaningful impact. It’s this drive that has led us to achieve remarkable milestones. As we continue this exciting adventure, we invite you to help shape the next chapter of our story. Together, we are building a legacy in the wine industry that will stand the test of time, and we’re only just begun.

As our Guest Experience Supervisor, you will…

Lead by example on the floor, supporting and motivating the ambassador team.

Act as a liaison to the GE Manager, providing day‑to‑day guidance and stepping in to assist with leadership responsibilities when needed.

Drive wine sales and wine club growth through effective guest engagement, relationship‑building, and confident communication.

Support Wine Club sign‑ups and assure wine club sales are tracked and processed accordingly.

Utilize winery systems including C7 and TOCK to manage reservations, guest flows, and sales.

Maintain high standards of luxury service, presentation, and professionalism across all touchpoints.

Proactively anticipate needs, take initiative, and require little direction to manage tasks effectively.

What We’re Looking For:

Minimum 2 year of experience in a hospitality or retail environment

A genuine passion for wine, with a solid understanding of the wine industry

Leadership experience, with the ability to motivate and inspire a team

Must have Serving It Right certification, as well as be of legal age to serve alcohol in BC

Must be flexible as the hours of work will fluctuate with business volume

Working days, evenings and weekends required

You thrive in ambiguity and are comfortable with change

You listen, take feedback, respond quickly, and take initiative with a sense of urgency

You are authentic, diplomatic, thoughtful, and always have the best intentions

Serving experience considered an asset

What’s in it for you?!

Starting wage is $25/hour determined by job‑related knowledge, skills, experience and education + Gratuities

Seasonal Incentive Programs

Benefits Package

Discounts at our Iconic Wineries of British Columbia including Mission Hill Family Estate, Cedar Creek Estate Winery, Road 13 Vineyards, Check Mate Artisanal Winery, Redbarn Winery and Liquidity Winery.

Mentorship from a passionate and enthusiastic leadership and winemaking team

Ongoing on the job training and commitment to wine education.

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